1. Who is AFE Home Loans?
AFE Home Loans is a West Australian based organisation assisting clients obtain finance since 2002. Now by teaming up with ING bank we are able to offer a direct low cost mortgage at a rate approximately 1% cheaper than the banks.

2. Why are your home loans cheaper than the banks?
Our business model is to tap directly into the large wholesale funds of one of the worlds largest banks. In addition we cut out the middle men and have low overheads by providing our products directly on line and facilitating your loan over the phone. We are then able to pass all these savings onto the client.

3. How soon will someone call me from my enquiry online?
One of our credit consultants will be in touch within 24 hours of your enquiry from there you will be guided through the loan process every step of the way.

4. Do you have an office and can I visit you?
To keep overheads low we do not maintain a branch network or make personal visits to clients. Instead we operate from one central office in Perth and handle our clients by phone and email. At any time you are most welcome to visit our office from where we administer all the loans.

5. How do I know the rate will remain low?
AFE Home Loans is funded by one of the worlds largest banks, ING. Our funding lines are secure and our model is designed to create significant savings to the borrower. So whilst fluctuations do occur in rates as set by the RBA we will always keeps rates significantly lower than the banks.

6. How long will it take to get my loan organised?
Our system is the fastest process on the market so that we can have your home loan organised from beginning to end in under 14 days.

7. How do I access or manage my account once my loan has settled?
We have a dedicated customer service team who are only ever just a phone call away, in addition you can access your account via telephone or internet banking.